FAQ's

• Are you insured? Yes, TidyNest Housekeepers, LLC. is insured.​

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• Do you bring your own supplies/equipment? 

           Yes, we bring all of our own supplies and equipment, but we are happy to use special products of your choosing.

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• What is your pricing structure? Our price structure is a flat rate based on what the job requires. Free quotes available. 

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• What is included in a standard clean? Kitchen, Living Room, bedroom areas, Dining Rooms, Bathrooms, and other rooms as requested.

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• Do you offer deep cleaning, move-in/out, or post-construction?.

Yes, we offer deep cleaning, empty cleaning, and post-construction cleaning. These are priced differently from our Airbnb and residential.​​

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• Do you use eco-friendly products?.

Yes, we use eco-friendly cleaning products.

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• How do you handle keys/home access?. Keys and home access are only given to the owner of TidyNest Housekeepers, LLC and the Crew Leader.

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Preparing for a Cleaning

• What should I do before they arrive? Follow the contract guidelines set by Airbnb. We do not clean clutter or organize, so you need to straighten up your space prior to our arrival.

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• Do I need to be home? Does not apply except for residential and is up to the homeowner.

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During & After Service

• How many cleaners will be there? We have a crew of 4-5 cleaners for each location.

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• How do I pay? Online, Apps or check left at premises. No Cash Transactions.

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• What if I need to change or cancel an appointment? We require a 24 hour notice or there will be a $50 fee.

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• What if I'm not happy with the service? Complaints can be directed to our Business Manager by email Tidynest_768@yahoo.com or by calling (814) 352-6604. 

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For Recurring Services

• Can I provide a priority list for each visit?. Yes, you may provide us with a personalized cleaning list prior to the appointment.

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• How often can I schedule? Weekly, Bi-Weekly, Monthly or as needed